Report

9435: RISE IN COMPLAINTS AGAINST AIRLINES USING IRISH AIRPORTS

Wednesday 24 July 2019
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There was a 56 per cent increase in complaints against airlines using Irish airports in 2018 according to the latest report from the Irish Commission for Aviation Regulation.

Of 4,420 passenger queries dealt with last year, 2,319 were valid complaints.

As a result, airlines paid €390,000 in compensation to passengers affected by flight disruption.

Martina Nee of the European Consumer Centre in Dublin says there are certain redress procedures the public can follow if flights are disrupted.

Interviewee: Martina Nee | Clip duration: 0 minutes 20 seconds | Outwords: it back later